Road Passenger Vehicle Driving, NVQ Level 2
Level 2 NVQ in Road Passenger Vehicle Driving is suitable for taxi drivers (including Hackney carriage and private hire drivers), chauffeurs and community transport drivers - candidates are expected to be working in one of these areas. On commencing this qualification candidates must hold, or be eligible to hold, all required licenses, as driving a vehicle is an essential requirement of this NVQ.
The qualification explores a range of areas that drivers may face as part of their role, such as dealing with emergencies, transporting children, customer service and safe driving practise.
To achieve the whole qualification at Level 2, a candidate must prove competence in 7 Mandatory units and 2 Option units. Candidates choose the most applicable pathway in relation to their job role from the three pathways available for this NVQ:
The full structure for each of the three pathways follow:
Hackney Carriage/Private Hire Vehicles (PHV) - Pathway
Mandatory Units for Hackney Carriage/PHV
Candidates must achieve all of the following units:
| Unit No. | Title | Element | Title |
|---|---|---|---|
| 1 | Ensure the health and safety in your work environment in the road passenger transport industry | 1.1 | Identify hazards and assess risks to health and safety |
| 1.2 | Limit risk of injury or harm to people and property | ||
| 2 | Drive community transport, chauffeured, taxi or private hire vehicles safely and efficiently | 2.1 | Prepare to drive the vehicle |
| 2.2 | Drive the vehicle | ||
| 2.3 | Pick up and set down passengers | ||
| 2.4 | Complete your driving duty | ||
| 3 | Provide professional customer service in the community transport, chauffeur, taxi and private hire vehicle industries | 3.1 | Follow dress and behaviour codes |
| 3.2 | Develop professional relationships with customers | ||
| 3.3 | Communicate effectively with customers | ||
| 4 | Deal effectively with difficult passengers (GoSkills PCV Driving Unit 7) |
4.1 | Assess situations and decide on action needed |
| 4.2 | Take action to deal with difficult passengers | ||
| 5 | Deal with emergencies and incidents during a journey transporting passengers in the community transport, chauffeur, taxi and private hire vehicle industries | 5.1 | Assess situations and decide on what action is needed |
| 5.2 | Take action to deal with roadside checks by the police or other roadside authorities | ||
| 5.3 | Take action to deal with emergencies and incidents | ||
| 6 | Provide a transport service in the community transport, chauffeur, taxi and private hire vehicle industries for passengers who require assistance | 6.1 | Recognise when passengers need assistance and provide appropriate assistance |
| 6.2 | Prepare for journeys with passengers who require assistance | ||
| 6.3 | Provide the service for passengers who require assistance | ||
| 8 | Transport children and young persons by taxi, private hire or chauffeuring | 8.1 | Recognise your duty and obligations when transporting children and young persons |
| 8.2 | Handle incidents and emergencies during the journey |
Option Units for Hackney Carriage/PHV
Candidates must achieve 2 of the following units:
| Unit No. | Title | Element | Title |
|---|---|---|---|
| 7 | Achieve effective working relationships with colleagues in the road passenger transport industry | 7.1 | Achieve effective working relationships with your colleagues |
| 7.2 | Achieve effective communications with your colleagues | ||
| 7.3 | Promote equality and diversity in the workplace | ||
| 12 | Implement defensive driving in the road passenger transport industry | 12.1 | Recognise the benefits of defensive driving and the factors that effect driving |
| 12.2 | Drive defensively | ||
| 13 | Support learners by mentoring and coaching in the workplace (GoSkills Transport Engineering and Maintenance Unit 36) |
13.1 | Plan and maintain the mentoring and coaching process |
| 13.2 | Provide mentoring and coaching support | ||
| 14 | Develop and maintain your work skills and knowledge in the community transport, chauffeur, taxi and private hire vehicles industries | 14.1 | Develop and maintain your work skills and knowledge |
| 15 | Routine cleaning of passenger transport vehicles | 15.1 | Clean the vehicle effectively |
| 15.2 | Maintain good health and safety practices when cleaning the vehicle | ||
| 16 | Transport parcels, luggage and other items in the community transport, chauffeur, taxi and private hire vehicle industries | 16.1 | Accept and load parcels, luggage and other items for transporting |
| 16.2 | Unload and hand over parcels, luggage and other items | ||
| 17 | Plan routes in the road passenger transport industry | 17.1 | Prepare for a journey |
| 17.2 | Communicate with passengers about routes | ||
| 18 | Process fares in the community transport, chauffeur, taxi and private hire vehicle industries | 18.1 | Receive fares and issue receipts |
| 18.2 | Account for fares and payments | ||
| 19 | Manage and administer small businesses in the community transport, taxi or private hire vehicles industries | 19.1 | Plan and operate a small business |
| 19.2 | Manage accounting and administration functions | ||
| 20 | Process telephone bookings in the road passenger transport industry | 20.1 | Identify the prospective passenger's transport requirements |
| 20.2 | Communicate changes to transport arrangements |
Community Transport - Pathway
Mandatory Units for Community Transport
Candidates must achieve all of the following units:
| Unit No. | Title | Element | Title |
|---|---|---|---|
| 1 | Ensure the health and safety in your work environment in the road passenger transport industry | 1.1 | Identify hazards and assess risks to health and safety |
| 1.2 | Limit risk of injury or harm to people and property | ||
| 2 | Drive community transport, chauffeured, taxi or private hire vehicles safely and efficiently | 2.1 | Prepare to drive the vehicle |
| 2.2 | Drive the vehicle | ||
| 2.3 | Pick up and set down passengers | ||
| 2.4 | Complete your driving duty | ||
| 3 | Provide professional customer service in the community transport, chauffeur, taxi and private hire vehicle industries | 3.1 | Follow dress and behaviour codes |
| 3.2 | Develop professional relationships with customers | ||
| 3.3 | Communicate effectively with customers | ||
| 4 | Deal effectively with difficult passengers (GoSkills PCV Driving Unit 7) |
4.1 | Assess situations and decide on action needed |
| 4.2 | Take action to deal with difficult passengers | ||
| 5 | Deal with emergencies and incidents during a journey transporting passengers in the community transport, chauffeur, taxi and private hire vehicle industries | 5.1 | Assess situations and decide on what action is needed |
| 5.2 | Take action to deal with roadside checks by the police or other roadside authorities | ||
| 5.3 | Take action to deal with emergencies and incidents | ||
| 6 | Provide a transport service in the community transport, chauffeur, taxi and private hire vehicle industries for passengers who require assistance | 6.1 | Recognise when passengers need assistance and provide appropriate assistance |
| 6.2 | Prepare for journeys with passengers who require assistance | ||
| 6.3 | Provide the service for passengers who require assistance | ||
| 7 | Achieve effective working relationships with colleagues in the road passenger transport industry | 7.1 | Achieve effective working relationships with your colleagues |
| 7.2 | Achieve effective communications with your colleagues | ||
| 7.3 | Promote equality and diversity in the workplace |
Option Units for Community Transport
Candidates must achieve 2 of the following units:
| Unit No. | Title | Element | Title |
|---|---|---|---|
| 9 | Operate a community transport service for children and young persons | 9.1 | Recognise your duty and obligations when transporting children and young persons |
| 9.2 | Confirm schedules | ||
| 9.3 | Pick up and set down children and young persons | ||
| 9.4 | Deal with incidents during a journey | ||
| 10 | Operate a community transport service | 10.1 | Prepare to operate the service |
| 10.2 | Manage the passenger comfort systems on the vehicle | ||
| 10.2 | Operate the service | ||
| 11 | Transport passengers in the community transport industry who have special requirements | 11.1 | Prepare for the movement of passengers |
| 11.2 | Move and transport passengers | ||
| 12 | Implement defensive driving in the road passenger transport industry | 12.1 | Recognise the benefits of defensive driving and the factors that effect driving |
| 12.2 | Drive defensively | ||
| 13 | Support learners by mentoring and coaching in the workplace (GoSkills Transport Engineering and Maintenance Unit 36) |
13.1 | Plan and maintain the mentoring and coaching process |
| 13.2 | Provide mentoring and coaching support | ||
| 14 | Develop and maintain your work skills and knowledge in the community transport, chauffeur, taxi and private hire vehicles industries | 14.1 | Develop and maintain your work skills and knowledge |
| 15 | Routine cleaning of passenger transport vehicles | 15.1 | Clean the vehicle effectively |
| 15.2 | Maintain good health and safety practices when cleaning the vehicle | ||
| 16 | Transport parcels, luggage and other items in the community transport, chauffeur, taxi and private hire vehicle industries | 16.1 | Accept and load parcels, luggage and other items for transporting |
| 16.2 | Unload and hand over parcels, luggage and other items | ||
| 17 | Plan routes in the road passenger transport industry | 17.1 | Prepare for a journey |
| 17.2 | Communicate with passengers about routes | ||
| 18 | Process fares in the community transport, chauffeur, taxi and private hire vehicle industries | 18.1 | Receive fares and issue receipts |
| 18.2 | Account for fares and payments | ||
| 19 | Manage and administer small businesses in the community transport, taxi or private hire vehicles industries | 19.1 | Plan and operate a small business |
| 19.2 | Manage accounting and administration functions | ||
| 20 | Process telephone bookings in the road passenger transport industry | 20.1 | Identify the prospective passenger's transport requirements |
| 20.2 | Communicate changes to transport arrangements |
Chauffeurs - Pathway
Mandatory Units for Chauffeurs
Candidates must achieve all of the following units:
| Unit No. | Title | Element | Title |
|---|---|---|---|
| 1 | Ensure the health and safety in your work environment in the road passenger transport industry | 1.1 | Identify hazards and assess risks to health and safety |
| 1.2 | Limit risk of injury or harm to people and property | ||
| 2 | Drive community transport, chauffeured, taxi or private hire vehicles safely and efficiently | 2.1 | Prepare to drive the vehicle |
| 2.2 | Drive the vehicle | ||
| 2.3 | Pick up and set down passengers | ||
| 2.4 | Complete your driving duty | ||
| 3 | Provide professional customer service in the community transport, chauffeur, taxi and private hire vehicle industries | 3.1 | Follow dress and behaviour codes |
| 3.2 | Develop professional relationships with customers | ||
| 3.3 | Communicate effectively with customers | ||
| 4 | Deal effectively with difficult passengers (GoSkills PCV Driving Unit 7) |
4.1 | Assess situations and decide on action needed |
| 4.2 | Take action to deal with difficult passengers | ||
| 5 | Deal with emergencies and incidents during a journey transporting passengers in the community transport, chauffeur, taxi and private hire vehicle industries | 5.1 | Assess situations and decide on what action is needed |
| 5.2 | Take action to deal with roadside checks by the police or other roadside authorities | ||
| 5.3 | Take action to deal with emergencies and incidents | ||
| 6 | Provide a transport service in the community transport, chauffeur, taxi and private hire vehicle industries for passengers who require assistance | 6.1 | Recognise when passengers need assistance and provide appropriate assistance |
| 6.2 | Prepare for journeys with passengers who require assistance | ||
| 6.3 | Provide the service for passengers who require assistance | ||
| 8 | Transport children and young persons by taxi, private hire or chauffeuring | 8.1 | Recognise your duty and obligations when transporting children and young persons |
| 8.2 | Handle incidents and emergencies during the journey |
Option Units for Chauffeurs
Candidates must achieve 2 of the following units:
| Unit No. | Title | Element | Title |
|---|---|---|---|
| 7 | Achieve effective working relationships with colleagues in the road passenger transport industry | 7.1 | Achieve effective working relationships with your colleagues |
| 7.2 | Achieve effective communications with your colleagues | ||
| 7.3 | Promote equality and diversity in the workplace | ||
| 12 | Implement defensive driving in the road passenger transport industry | 12.1 | Recognise the benefits of defensive driving and the factors that effect driving |
| 12.2 | Drive defensively | ||
| 13 | Support learners by mentoring and coaching in the workplace (GoSkills Transport Engineering and Maintenance Unit 36) |
13.1 | Plan and maintain the mentoring and coaching process |
| 13.2 | Provide mentoring and coaching support | ||
| 14 | Develop and maintain your work skills and knowledge in the community transport, chauffeur, taxi and private hire vehicles industries | 14.1 | Develop and maintain your work skills and knowledge |
| 15 | Routine cleaning of passenger transport vehicles | 15.1 | Clean the vehicle effectively |
| 15.2 | Maintain good health and safety practices when cleaning the vehicle | ||
| 16 | Transport parcels, luggage and other items in the community transport, chauffeur, taxi and private hire vehicle industries | 16.1 | Accept and load parcels, luggage and other items for transporting |
| 16.2 | Unload and hand over parcels, luggage and other items | ||
| 17 | Plan routes in the road passenger transport industry | 17.1 | Prepare for a journey |
| 17.2 | Communicate with passengers about routes | ||
| 18 | Process fares in the community transport, chauffeur, taxi and private hire vehicle industries | 18.1 | Receive fares and issue receipts |
| 18.2 | Account for fares and payments | ||
| 19 | Manage and administer small businesses in the community transport, taxi or private hire vehicles industries | 19.1 | Plan and operate a small business |
| 19.2 | Manage accounting and administration functions | ||
| 20 | Process telephone bookings in the road passenger transport industry | 20.1 | Identify the prospective passenger's transport requirements |
| 20.2 | Communicate changes to transport arrangements |
