Passenger Carrying Vehicle (PCV) Driving (Bus and Coach), NVQ Level 2

Candidates are expected to be working as bus or coach drivers. On commencing this qualification candidates must hold, or be eligible to hold, a PCV licence, as driving a bus or coach is an essential requirement of this NVQ.

To achieve the whole qualification at Level 2, a candidate must prove competence in all 10 Mandatory units.

Mandatory units:

1. Maintain effective working relationships with colleagues
2. Contribute to health and safety in your work environment
3. Provide professional customer service in the bus and coach industry
4. Prepare for passenger carrying journeys
5. Help passengers who have special needs
6. Sharing information on the operation of the bus or coach service
7. Deal effectively with difficult passengers
8. Drive passenger carrying vehicles safely and efficiently
9. Operate the passenger systems and service
10. Deal with emergencies and incidents during a bus or coach journey

Additional units:

Additional units are available to enable continuing professional development and extend training opportunities. Please note a fee may apply for the delivery of Additional units.

11. *Negotiate and agree tour itineraries with clients
12. Process fares and receive and match fare payments to tickets
13. *Manage financial transactions on coach journeys
14. Provide a transport service for passengers who have special needs
15. *Transport accompanied luggage
16. Transport unaccompanied parcels
17. Operate a schools service by bus or coach
18. *Drive passenger carrying vehicles on international journeys
19. *Denotes units only suitable for candidates driving coaches

* Denotes units only suitable for candidates driving coaches.

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